Terms & conditions

Terms & conditions


This contractual document will govern the General Conditions for contracting products or services (hereinafter, “Conditions”) through the website o-glez.com, owned by O-GLEZ C.B., hereinafter, PROVIDER, whose contact details also appear in the Legal Notice of this website.These Conditions may be modified at any time. It is the responsibility of the USER to read them periodically, as those in force at the time of placing orders will be applicable.
Contracts shall not be subject to any formality with the exception of the cases expressly indicated in the Civil and Commercial Codes and in this or other special laws.

Acceptance of this document implies that the USER:

– Has read, understands and comprehends what is set out herein.
– Is a person with sufficient capacity to contract.
– Assumes all the obligations set forth herein.

These conditions will be valid for an indefinite period of time and will be applicable to all contracts made through the PROVIDER’s website.
The PROVIDER informs that the merchant is responsible for and is aware of the current legislation of the countries to which it sends the products, and reserves the right to unilaterally modify the conditions, without this affecting the goods or promotions that were purchased prior to the modification.

Identity of the contracting parties

On the one hand, the PROVIDER of the products or services contracted by the USER is O-GLEZ C.B., with registered office at Calle Fernando VI, 11 – 1º G 28004 Madrid (Madrid), NIF E86631736 and customer/USER service telephone number 699364591.

On the other hand, the USER, registered on the website by means of a user name and password, for which he/she is fully responsible for the use and custody, and is responsible for the veracity of the personal data provided to the PROVIDER.

Object of the contract

The purpose of this contract is to regulate the contractual sales relationship between the PROVIDER and the USER when the USER accepts the corresponding box during the online contracting process.

The contractual sales relationship involves the delivery of a specific product or service in exchange for a specific price, which is publicly displayed on the website.

Contracting procedure

The USER, in order to access the products or services offered by the PROVIDER, must be of legal age. Therefore, the USER must freely and voluntarily provide the personal data that will be required, which will be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and the free movement of such data and Organic Law 3/2018 of 5 December (LOPDGDD) on the protection of personal data and detailed in the Legal Notice and Privacy Policy of this website.

The USER will select a username and password, undertaking to make diligent use of them and not to make them available to third parties, as well as to notify the PROVIDER of the loss or theft thereof or possible access by an unauthorised third party, so that the PROVIDER may proceed to block them immediately.

Once the user account has been created, the user is informed that in accordance with the requirements of article 27 of Law 34/2002, on Information Society Services and Electronic Commerce (LSSICE), the contracting procedure will follow the following steps:

1. General contracting clauses.
2. Sending orders.
3. Right of withdrawal.
4. Complaints.
5. Force majeure.
6. Jurisdiction.
7. Generalities of the offer.
8. Price and period of validity of the tender.
9. Transport costs.
10. Method of payment, costs and discounts.
11. Purchasing process.
12. Applicable guarantees.
13. Warranties and returns.
14. Applicable law and jurisdiction.


Unless otherwise stipulated in writing, the placing of an order with the PROVIDER implies the acceptance by the USER of these legal conditions. No stipulation made by the USER may differ from those of the PROVIDER if it has not been expressly accepted in advance and in writing by the PROVIDER.


The PROVIDER will not send any order or activate any service until it has verified that payment has been made.

Goods will usually be sent by EXPRESS MESSAGE (POSTAL EXPRESS, SEUR, UPS, STD, etc.), according to the destination freely designated by the USER. Orders with destination in the city of Madrid will be delivered by the PROVIDER’s private courier service.
Non-execution of the distance contract
Delivery dates or deadlines shall be understood to be approximate, and any delay shall not constitute an essential breach. In the event that the PROVIDER has not delivered the goods 30 days after the agreed delivery date, due to unavailability of the product or service, the USER shall be informed and shall be entitled to cancel the order and receive a refund of the total amount paid at no cost, and without any liability for damages attributable to the PROVIDER.

In the event of unjustified delay on the part of the PROVIDER with regard to the refund of the full amount, the USER may claim to be paid double the amount due, without prejudice to his right to be compensated for any damages suffered in excess of this amount.
The delivery time is usually between 5 and 15 working days for deliveries to Europe and between 15 and 30 working days for deliveries to other countries. This term is understood as long as the availability of the goods has been confirmed and full payment of the order has been verified.

The PROVIDER shall not assume any responsibility when the delivery of the product or service does not take place due to false, inaccurate or incomplete information provided by the USER.

Delivery shall be considered to have been made when the carrier has placed the products at the USER’s disposal and the USER, or the USER’s delegate, has signed the delivery receipt document.

It is the USER’s responsibility to check the products on receipt and to state any reservations and complaints that may be justified in the delivery receipt document.

In the event that the contract does not involve the physical delivery of any product, but rather the activation of some services, which are directly downloaded from the website, the PROVIDER will previously inform the USER of the procedure to be followed to carry out this download.


The USER has the same rights and deadlines to proceed with the return and/or claim for possible defects or flaws in the product or service, both online and offline.

The USER has a period of fourteen calendar days from the date of receipt of the product to return it (article 71 of Law 3/2014 of 27 March). Unless the return is made due to defects in the product, the shipping costs will be borne by the USER. The product must be returned in its original packaging and in perfect condition and, in the case of the provision of a service, from the same day it is activated and/or downloaded.

The right of withdrawal shall not apply in the following cases:

1. If the product is not presented in perfect condition.

2. If the packaging of the product is not the original packaging or if it is not in perfect condition. The original packaging must protect the product so that it is received in perfect condition, and the use of seals and adhesive tapes applied directly to it is prohibited.

3. When the product has been opened without being able to prove that it has not been used.

4. In software applications that are directly downloaded through the portal or unsealed by the USER after physical delivery.

5. When they are personalised products or those that, for reasons of hygiene or other exceptions legally provided for in article 103 of Law 3/2014, of 27 March.

6. In the supply of products whose price depends on financial market fluctuations that the PROVIDER cannot control and that may occur during the withdrawal period.

7. In the supply of products made according to the USER’s specifications or clearly personalised.

8. In the supply of products that may deteriorate or expire rapidly.
All returns must be communicated to the PROVIDER by e-mail to info@o-glez.com, indicating the corresponding invoice or order number.

Once the USER has received the return number, he/she shall send the product to the PROVIDER, indicating this number on the letter of dispatch, with transport costs to be paid by the USER, to the address of O-GLEZ C.B., Calle Fernando VI, 11 – 1º G 28004 Madrid (Madrid).


Any complaint that the USER considers appropriate will be dealt with as soon as possible, and can be made at the following contact addresses:

Postal: O-GLEZ C.B., Calle Fernando VI, 11 – 1º G 28004 Madrid (Madrid)
Telephone: 699364591
Mail: info@o-glez.com

Online Dispute Resolution (Online Dispute Resolution)

Pursuant to Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online disputes between the USER and the PROVIDER, without the need to resort to the courts of law, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties in order to reach an agreement, and may finally suggest and/or impose a solution to the conflict.

Link to the ODR platform: http://ec.europa.eu/consumers/odr/


The parties shall not be liable for any failure due to force majeure. Performance of the obligation shall be delayed until the force majeure has ceased.


The USER may not assign, transfer or transfer the rights, responsibilities and obligations contracted in the sale.

Should any stipulation of these conditions be considered null and void or impossible to fulfil, the validity, legality and fulfilment of the rest shall not be affected in any way, nor shall they be modified in any way.

The USER declares that he/she has read, knows and accepts these Conditions in their entirety.


All sales and deliveries made by the PROVIDER shall be understood to be subject to these Conditions.

No modification, alteration or agreement contrary to the Commercial Proposal of O-GLEZ C.B. or to what is stipulated herein shall have any effect, unless expressly agreed in writing signed by the PROVIDER, in which case, these particular agreements shall prevail.

Given the continuous technical advances and improvements of the products, the PROVIDER reserves the right to modify its specifications with respect to the information provided in its advertising, as long as it does not affect the value of the products offered. These modifications shall also apply in the event that, for whatever reason, the possibility of supplying the products offered is affected.


The prices indicated for each product include value added tax (VAT) or other taxes that may be applicable. These prices, unless expressly stated otherwise, do not include the costs of shipping, handling, packaging, shipping insurance or any other additional services and annexes to the product or service purchased.

The prices applicable to each product are those published on the website and are expressed in EURO currency. The USER assumes that the economic valuation of some of the products may vary in real time.

Before making the purchase you will be able to check online all the details of the quotation: items, quantities, price, availability, transport costs, charges, discounts, taxes and the total of the purchase. Prices may change daily until the order is placed.

Once the order has been placed, prices will be maintained whether or not products are available.

Any payment made to the PROVIDER will result in the issuing of an invoice in the name of the registered USER or the company name provided by the USER at the time of placing the order. This invoice will be sent together with the purchased product, as well as in PDF to the e-mail address provided by the USER.

For any information about the order, the USER may contact the PROVIDER’s customer service telephone number 699364591 or by e-mail to info@o-glez.com.


The prices do not include shipping or communication costs, nor do they include installation or downloading costs, or complementary services, unless otherwise expressly agreed in writing.

The shipping costs will be calculated at the time of saving the basket or quotation, as they are calculated according to the weight of the products and the delivery address.

The maximum transport rate applied is as follows:

-Mainland Spain: 5 €.
-Europe / Canary Islands and Balearic Islands: 15 €.
-International / Rest of the world: 25 €.


The PROVIDER offers the following methods of payment for an order:
– Credit card: no discounts or charges will be applied.
– PayPal: by logging into your PayPal account or by credit card through its platform.

Security measures

The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these purposes, the user/customer accepts that the PROVIDER obtains data for the purpose of the corresponding authentication of the access controls.
The PROVIDER undertakes not to allow any transaction that is or is considered illegal by the credit card brands or the acquiring bank, which may or has the potential to damage the goodwill of the same or negatively influence them.
The following activities are prohibited under the card brands’ programs: the sale or offer of a product or service that does not comply with all laws applicable to the Purchaser, Issuing Bank, Merchant or Cardholder of the card(s).


Cart (quotation simulation)

Any product from our catalog can be added to the shopping cart. In the cart, only the items, quantity, price and total amount will be displayed. Once the basket is saved, taxes, charges and discounts will be calculated according to the payment and shipping data entered.

The baskets do not have any administrative link, it is only a section where you can simulate a budget without any commitment on both sides.

From the basket you can place an order following the next steps for its correct formalization:

1. – Verification of the invoicing data.
2. – Verification of the shipping address.
3. – Selection of the payment method.
4. – Placing the order (purchase).

Once the order has been processed, the system instantly sends an e-mail to the PROVIDER’s management department and another one to the USER’s e-mail confirming that the order has been placed.

Orders (purchase requests)

Within a maximum of 24 hours, on working days, an e-mail will be sent to the USER confirming the status of the order. Subsequently, once the shipment has been sent, the tracking number of the corresponding transport company will be notified. If the order is destined for the city of Madrid this number will not be provided, since the PROVIDER will directly take care of your transport in the shortest possible time.


All products offered through the website are completely original, unless otherwise stated in their description. All have a warranty period of two years, according to the criteria and conditions described in the Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws.


The guarantee of the products offered will respond to the following articles based on the Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws:

Article 114. General principles.
The seller is obliged to deliver to the consumer and user products that are in conformity with the contract, responding to him for any lack of conformity that exists at the time of delivery of the product.

Article 115. Scope of application.

1. Contracts for the purchase and sale of products and contracts for the supply of products to be produced or manufactured are included in the scope of application of this title.

2. The provisions of this Title shall not apply to products acquired by judicial sale, to water or gas, when they are not packaged for sale in limited volume or specific quantities, and to electricity. Nor shall it be applicable to second-hand products acquired at administrative auctions which consumers and users may attend in person.

Article 116. Conformity of the products with the contract.

Unless proven otherwise, the products shall be deemed to be in conformity with the contract provided that they meet all of the following requirements, unless the circumstances of the case make any of them inapplicable:

a) They conform to the description made by the seller and possess the qualities of the product that the seller has presented to the consumer and user in the form of a sample or model.
b) They are suitable for the uses to which the products of the same type are ordinarily intended.
c) Are suitable for any special use required by the consumer and user when he has made it known to the seller at the time of conclusion of the contract, provided that the latter has admitted that the product is suitable for such use.
d) They present the usual quality and performance of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product and, where appropriate, public statements on the specific characteristics of the products made by the seller, the producer or his representative, in particular in advertising or labeling. The seller shall not be bound by such public statements if he proves that he was unaware and could not reasonably be expected to have been aware of the statement in question, that such statement had been corrected at the time of conclusion of the contract or that such statement could not have influenced the decision to purchase the product.

2. Lack of conformity resulting from incorrect installation of the product shall be treated as lack of conformity of the product where the installation is included in the contract of sale or supply referred to in Article 115.1 and has been carried out by the seller or under his responsibility, or by the consumer and user where the faulty installation is due to an error in the installation instructions.

3. There shall be no liability for lack of conformity which the consumer and user knew or could not reasonably have been unaware of at the time of conclusion of the contract or which have their origin in materials supplied by the consumer and user.

Article 117. Incompatibility of actions.

The exercise of the actions contemplated in this title will be incompatible with the exercise of the actions derived from the remedy for hidden defects of the purchase-sale.
In any case, the consumer and user will have the right, in accordance with the civil and mercantile legislation, to be compensated for the damages derived from the lack of conformity.

Article 118. Liability of the seller and rights of the consumer and user.

The consumer and user has the right to the repair of the product, to its replacement, to the reduction of the price or to the resolution of the contract, in accordance with the provisions of this title.

Article 119. Repair and replacement of the product.

1. If the product is not in conformity with the contract, the consumer and user may choose between demanding the repair or replacement of the product, unless one of these two options is objectively impossible or disproportionate. As soon as the consumer and user informs the seller of the option chosen, both parties must abide by it. This decision of the consumer and user is without prejudice to the provisions of the following article for cases in which the repair or replacement fails to bring the product into conformity with the contract.

2. It will be considered disproportionate the form of remedy that in comparison with the other, imposes on the seller costs that are unreasonable, taking into account the value that the product would have if there were no lack of conformity, the relevance of the lack of conformity and if the alternative form of remedy could be performed without major inconvenience to the consumer and user.
In order to determine whether the costs are unreasonable, the costs for one form of remedy must also be considerably higher than the costs for the other form of remedy.
Article 120. Legal regime of the repair or replacement of the product.
The repair and replacement shall conform to the following rules:

a) They shall be free of charge for the consumer and user. This gratuity shall include the necessary expenses incurred to remedy the lack of conformity of the products with the contract, especially shipping costs, as well as costs related to labor and materials.
b) They must be carried out within a reasonable time and without major inconvenience to the consumer and user, taking into account the nature of the products and the purpose they had for the consumer and user.
c) The repair suspends the computation of the periods referred to in article 123. The period of suspension will begin from the moment the consumer and user places the product at the disposal of the seller and will end with the delivery to the consumer and user of the repaired product. During the six months following the delivery of the repaired product, the seller will be liable for the lack of conformity that motivated the repair, being presumed to be the same lack of conformity when defects of the same origin as those initially manifested are reproduced in the product.
d) If, once the repair has been completed and the product delivered, it is still not in conformity with the contract, the consumer and user may demand the replacement of the product, unless this option is disproportionate, the price reduction or the termination of the contract under the terms provided in this chapter.
e) The substitution suspends the periods referred to in article 123 from the exercise of the option by the consumer and user until the delivery of the new product. To the substitute product it will be of application, in any case, the article 123.1, second paragraph.
f) If the replacement fails to bring the product into conformity with the contract, the consumer and user may demand the repair of the product, unless this option is disproportionate, the price reduction or termination of the contract under the terms provided in this chapter.
g) The consumer and user may not demand replacement in the case of non-fungible products, nor in the case of second-hand products.
Article 121. Price reduction and termination of the contract.
The reduction of the price and the resolution of the contract will proceed, at the option of the consumer and user, when this one could not demand the repair or the substitution and in the cases in which these had not been carried out in reasonable term or without greater inconveniences for the consumer and user. The resolution shall not proceed when the lack of conformity is of minor importance.

Article 122. Criteria for the price reduction.

The price reduction shall be proportional to the difference between the value that the product would have had at the time of delivery if it had been in conformity with the contract and the value that the product actually delivered had at the time of such delivery.

Article 123. Time limits.

1. The seller shall be liable for any lack of conformity that becomes apparent within two years of delivery. In the case of second-hand products, the seller and the consumer and user may agree on a shorter period, which may not be less than one year from delivery.
In the absence of proof to the contrary, it shall be presumed that any lack of conformity which becomes apparent within six months of delivery of the product, whether new or second-hand, already existed when the thing was delivered, except where this presumption is incompatible with the nature of the product or the nature of the lack of conformity.

2. Unless proven otherwise, delivery shall be deemed to have taken place on the day shown on the invoice or sales receipt, or on the corresponding delivery note if this is later.

3. The seller is obliged to deliver to the consumer or user who exercises his right to repair or replacement, documentary evidence of the delivery of the product, stating the date of delivery and the lack of conformity that gives rise to the exercise of the right.
In the same way, together with the repaired or replaced product, the salesperson will deliver to the consumer or user documentary justification of the delivery in which the date of this one and, in its case, the carried out repair is registered.

4. The action to claim compliance with the provisions of Chapter II of this Title shall be time-barred three years after delivery of the product.

5. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it. Failure to comply with this period shall not entail the loss of the right to the corresponding remedy, the consumer and user being liable, however, for the damage or loss actually caused by the delay in communication.
In the absence of proof to the contrary, it shall be understood that the communication of the consumer and user has taken place within the established term.

Article 124. Action against the producer.

When it is impossible for the consumer and user or it supposes him an excessive burden to address against the seller for the lack of conformity of the products with the contract, he will be able to claim directly to the producer in order to obtain the replacement or repair of the product.

In general, and without prejudice that the producer’s liability ceases, for the purposes of this title, in the same terms and conditions as those established for the seller, the producer shall be liable for the lack of conformity when it refers to the origin, identity or suitability of the products, in accordance with their nature and purpose and with the rules that regulate them.

Whoever has responded to the consumer and user will have a period of one year to repeat against the person responsible for the lack of conformity. This period is calculated from the time when the remedy was completed.


These conditions shall be governed by or interpreted in accordance with Spanish law in that which is not expressly established. The PROVIDER and the USER agree to submit to the courts and tribunals of the USER’s domicile any controversy that may arise from the provision of the products or services object of these Conditions.

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